Privacy Policy – Wrann Hotels GmbH

1. Data controller

The data controller for these websites is:

Wrann Hotels GmbH
Europaplatz 6, 9220 Velden am WCookiebot
+43 4274 2141
marketing@wrann.at

This privacy policy applies to the following websites of Wrann Hotels GmbH:

• wrann.at
• seehotel-europa.at
• hotel-post.ws
• bergkristall-lech.at

2. General information on data processing

The protection of your personal data is very important to us. We process your data exclusively on the basis of the legal provisions of the General Data Protection Regulation (GDPR) and the applicable national data protection regulations.

Personal data is only processed to the extent necessary to provide a functional website and our content and services.

3. Hosting

Our websites are hosted by external service providers. Personal data collected on these websites is processed on the servers of the hosting providers. This may include, in particular, IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses, and other data generated via a website.

Processing is based on Art. 6 (1) lit. f GDPR. Our legitimate interest lies in the secure, fast, and efficient provision of our online services.

4. Server log files

When you visit our websites, information is automatically collected and stored in so-called server log files by the hosting provider or server. This includes, in particular:

IP address
• Date and time of access
• Page or file accessed
• Browser type and browser version
• Operating system used
• Referrer URL
• Host name of the accessing computer

This data is used to ensure the smooth operation of the website, system security, error analysis, and optimization of our online offering.

Processing is based on Art. 6 (1) lit. f GDPR. Our legitimate interest lies in the technical security and stability of our websites.

5. Contacting us

If you contact us via the form on the website or by email, the data you provide (e.g., name, email address, telephone number, and message) will be stored for the purpose of processing your request.

Legal basis:
Art. 6 (1) (b) GDPR (pre-contractual measures or contract processing).

Your data will only be stored for as long as is necessary to process the request.

6. Bookings and reservations

For online bookings, we use the booking system of our partner:

HotelNetSolutions GmbH (OnePageBooking)

When you make a booking via our website, personal data is processed, in particular:

• Name
• Address
• Email address
• Telephone number
• Payment information
• Dates of stay

This data is necessary to process your booking and to execute the accommodation contract.

Legal basis:
Art. 6 (1) (b) GDPR (contract fulfillment).

7. Newsletter

You have the option of subscribing to our newsletter via our website.

We use the following service to send our newsletter:

Brevo (Sendinblue GmbH)

When you subscribe to the newsletter, your email address will be processed.

Registration is carried out using the double opt-in procedure. This means that after registering, you will receive an email in which you must confirm your registration.

Brevo also enables statistical evaluations of:

• Open rates
• Click behavior

Legal basis:
Art. 6 (1) (a) GDPR (consent).

You can revoke your consent at any time, e.g., via the unsubscribe link in the newsletter.

8. Cookies

Our website uses cookies. Cookies are small text files that are stored on your device and enable or analyze the use of our website.

Some cookies are technically necessary, while others serve statistical or marketing purposes.

9. Consent Management (Cookiebot)

We use the consent management tool to manage consent for cookies:

Cookiebot by Usercentrics (Usercentrics A/S, Denmark)

This tool allows visitors to our website to give or withdraw their consent to the use of certain cookies.

The following data is processed:

• Consent status
• IP address (anonymized)
• Browser information
• Time of consent

Legal basis:
Art. 6 (1) (c) GDPR (compliance with legal obligations).

10. Web analysis – Google Analytics 4

This website uses Google Analytics 4, a web analysis service provided by:

Google Ireland Ltd.
Gordon House
Barrow Street
Dublin 4
Ireland

Google Analytics uses cookies that enable analysis of the use of our website.

Processing only takes place with your consent via the cookie banner.

Legal basis:
Art. 6 (1) (a) GDPR (consent).

11. Google Tag Manager

Our website uses Google Tag Manager, a service provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland.

Google Tag Manager is used to manage website tags via an interface. The tool itself does not process any personal data of users. It merely triggers other tags, which in turn may collect data.

Google Tag Manager is used in the interest of technically flawless and efficient management of our website services. The legal basis for this is Art. 6 (1) lit. f GDPR.

12. Meta Pixel (Facebook Pixel)

Our website uses the Meta Pixel from Meta Platforms Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland.

Meta Pixel can be used to track the behavior of website visitors after they have been redirected to our website by clicking on a Facebook or Instagram advertisement. This allows the effectiveness of Meta advertisements to be evaluated for statistical and market research purposes and future advertising measures to be optimized.

The data collected is anonymous to us and does not allow any conclusions to be drawn about the identity of the users. However, the data is stored and processed by Meta, so that a connection to the respective user profile is possible.

Processing is carried out exclusively on the basis of your consent in accordance with Art. 6 (1) lit. a GDPR via the cookie banner.

Further information can be found in Meta’s privacy policy.

13. Google Maps

We use Google Maps to display interactive maps. When loading the map, data may be transferred to Google.
For more information, please refer to Google’s privacy policy.

14. Integration of third-party services and content

Our website may include content from third-party providers in order to present our content in an appealing way or to provide additional functions. This may include videos, webcams, maps, or other external content.

When you visit a page with such content, the respective third-party provider may receive your IP address and other technical information, as this is necessary for the delivery of the content.

These third-party providers may include, in particular:

• Video platforms (e.g., YouTube or similar providers)
• Providers of webcam streams
• Map and map services (e.g., Google Maps)

The integration is in the interest of an appealing presentation of our online offerings.

The legal basis for the processing is—if corresponding consent is requested—Art. 6 (1) lit. a GDPR (consent).

Further information on data processing can be found in the privacy policies of the respective providers.

15. Social media

On our websites, you will find links to our profiles on social networks, in particular:

• Instagram
• Facebook

When you click on these links, you leave our website and are taken to the respective platform.

16. Storage period

Personal data is only stored for as long as is necessary to fulfill the respective purposes or as long as there are legal retention periods.

As soon as the respective purpose of processing no longer applies and there are no legal retention obligations, the relevant personal data will be deleted.

In particular, legal retention obligations (e.g. under tax law) may require storage for up to 7 years.

17. Rights of data subjects

You have the right at any time to:

• Information about your stored data
• Correction of incorrect data
• Deletion of your data
• Restriction of processing
• Data portability

If you believe that the processing of your data violates data protection law, you can complain to the competent data protection authority.

Austrian Data Protection Authority
Barichgasse 40–42
1030 Vienna

18. Changes to this privacy policy

We reserve the right to amend this privacy policy so that it always complies with current legal requirements or to implement changes to our services in the privacy policy, for example when introducing new services or functions.

The current version of the privacy policy will then apply to your next visit.

19. Cookie policy

You can find a current overview of the cookies used in our cookie policy, which is automatically created and updated by Cookiebot.